I'm making my weekly call tomorrow morning, ready to face the forty-five plus minutes of electronic answering systems; clacking keyboards; hard to understand, polite, muffled, and electronically distorted voices of service representatives; hold music; and my own impotent frustration. I might be increasing the frequency of my calls if this one, too, just results in them saying that they are working through the process. Unfortunately (and probably intentionally), LG recently moved their service call hours so that my only real option is to call them before I head out to work as their office hours now end at 2 PM AKDT (three weeks ago, they were available until 5 PM).
This could all just be overall bad timing in regards to the availability of repair technicians, COVID reductions in staffing, and other areas outside of the control of LG. However, this has almost always been my experience with warranties. Companies intentionally make them difficult to navigate so that people will give up in frustration. It saves them money to do so ... nevermind the ethical issues.
I just want our refrigerator in the house (or its replacement) working again.